Testimonials

Thanks Julie - got it now!

 

Thank you for your, and The Property Shop team, service and help over the last 6 years since I took the unit out of the letting pool. You have always been very easy to deal with and excellent at sorting out any concerns.

 

So, thank you and your team again for managing the unit for me.

 

Kind regards,

Bruce

Hi Amber,

Wahooo that's great. Thank you for all the work you've done! A great outcome!

Hope you have a fantastic weekend :)

Thanks,

Josie

Good morning,

and thank you for the confirmation that my house at Squeaky Close is now rented for another 12 months. 

I really appreciate Amber’s great work to secure another tenant.

Hi  Amber,

I ‘ve just noticed your new title.

Wow, huge congratulations !  So happy for you as I always know you are a great asset to Property Shop 👏

 

Hi Amber,

 

I hope this email finds you well. 

I just dropped off the condition report for Pacific Place TPark to your office. 

 

It was the most in depth and accurate condition report Ive ever had in all my time so thank you. 

 

Thank you again for all you and Property Shop have done for our family, you have  made such an impact in our world. 

 

All the best,

 

Alison

 

 

 

Hi, 

 

I hope you have all had a great weekend. 

 

Please could this be forwarded to management. 

 

My partner and I recently moved to Cairns from overseas. Having never rented through an agency before, we just wanted to say a huge thank you.  We were a little apprehensive at first, in terms of the paperwork and the process, but both Greta and Hope filled us with confidence and made everything so easy. Although our tenancy at Unit 45 168-174 Moore Road, Kewarra Beach was short (approx 3 months), due to the sale of the apartment, we loved staying there and we thought the property was well-managed by Hope. Hope has always been very easy to get hold of when we've needed and always quick to respond to emails.

 

We also wanted to say how great we think Greta is. Whenever we have popped in to drop something off, it's always nice to be personally welcomed by Greta. 

 

Thank you so much, 

 

Sophie and Raheel 

Hi Tanisha,

Likewise, lovely to meet you and thank you so much for the finalised lease agreement.

 

I must say, the whole process with The Property Shop from inspection until now has been so pleasant and seamless. Please pass that onto your management.

Thanks Amber,

 

Your emails are always so positive and uplifting!  And you are great at your job! 

 

You rock. 

 

Thanks. 

Hi Amber,

Thank you very much for your help, good management and communication.

Warm regards,

 

John and Rita 

Good evening Julie,

 

Emma and I couldn’t be happier our tenants living in the property. They really are the perfect tenants and they make all of our lives easier. They’re so good the thought of them ever leaving is hard for us to comprehend! 

 

This said all of this doesn’t happen on its own. All the staff we’ve had working with us to manage the property since the beginning have been exceptional (you’ve been the best so far!) ☺️ We’re very grateful for the service we get and do not take it for granted. I’ve been recommending Property Shop to people for a long time now. 

 

Thanks once again for all of your help, always a pleasure working with you. 

 

Talk soon,

 

Andy 

Hi Julie,

 

I hope you have had a great weekend.

 

Thank you for everything you have done for us especially the last 6 months, we have had the great pleasure of being tenants of the Property Shop for the last, almost 5 years and would happily recommend your company to others. 

 

Kindest regards,

Michael and Dionne

Hi Julie,

Both John and I thank you, Ben and your office for the excellent service we have received over the past many years for all our properties.  Thank you. Julie, your knowledge, expertise and professionalism are a credit to you.

We wish you all a wonderful Christmas and that your entry into 2021 is pleasantly memorable.

Hi,

Great property and you were a great agent, by far the best I have met in Cairns, (I am not from Cairns), with a great, happy personality.

 Thanks again for showing it and for being so pleasant, unfortunately seems hard to find good customer service at the moment.

All the best.

Joanna Moore

 

Hi Amber

Thanks so much for the professional handover. House is wonderful.

Much appreciated.

Nicole 

 

Hi,

I just wanted to thank Amber Humphries from the Property Shop, she has gone above and beyond. With her helpful service and professionalism she is a true asset to the company. 

Thank you again!

 

Hi Amber

Thanks for the earlier telephone chat in relation to the advert text changes.

Thanks again for providing a very professional service.

Much appreciated by mum and I.

Hi,

 

I have been renting for 18 years and I have never really noticed/been impressed by property managers (even though I do appreciate their jobs and negative attitudes they must endure), but the property managers, one being Kate Wilson, we're just so lovely to work with and have a chat to. 

 

We are looking to buy in the next few months and I know from previous real estate agents who I will be strictly avoiding. I wanted you or their supervisor to know that we will definitely be looking at buying through The Property Shop purely because of the women work there and their excellent communication. 

 

Thank you for making renting easier for us.

 

Hollie, Brian and family.

Hi Amber!

 

Just wanted to say thanks for doing such a great job generally! We really appreciate your hard work and help with looking after our property!

 

Have a great day!

 

Cheers

Hi Amber, 

Thanks for following up Amber, as always, your service is fantastic and very much appreciated. 

Belinda. 

Hi Julie,

Another impressive display was again Ayla where I feel more needs to be added here too. Ayla did all she could to make me comfortable, then my partner when he arrived later. What clearly stood out was that, through my experience, Ayla was new  at her job. As someone who has managed a lot of staff myself, it’s evident, not by any failings, but by the extra effort being made. What I liked about Ayla, is her understanding of protocol, procedure and process, but most of all, her awareness of legalities and consequences. Ayla was acutely aware of issues I was faced with regarding my rental property but also could see how I had overcome the matters she understood.

Again, may I thank you on your professionalism. This comes down from management and I will tell you other people in your industry have said “I’ve never heard a bad word about them (The Property Shop).

Kind regards, Wayne.